Refund policy
Store Policy
At Merry Little Elderberry, we are committed to providing high-quality, organic, and natural products to support your wellness journey. Please review our store policies below.
Shipping & Delivery
- We currently ship within Australia.
- Orders are processed within 2-3 business days and shipped via standard or express post.
- Tracking information will be provided once your order has been dispatched.
- Please ensure your shipping details are correct, as we cannot be responsible for delays or lost parcels due to incorrect addresses.
Returns & Refunds
- Due to the nature of our products, we do not accept returns for change of mind.
- If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.
- Refunds are issued at our discretion and will be processed within 5-7 business days once approved.
Product Use & Disclaimer
- Our products are crafted from organic and natural ingredients, but we recommend consulting a healthcare professional before use, especially if pregnant, nursing, or taking medications.
- Individual results may vary, and our products are not intended to diagnose, treat, cure, or prevent any disease.
- Patch testing is recommended before full application, especially for sensitive skin.
Payment & Security
- We accept secure payments via credit/debit cards, PayPal, and Afterpay (if applicable).
- Your personal information is protected, and we do not store payment details.
Contact Us
For any questions or concerns, please reach out to us at:
📧 celeste@merrylittleelderberry.com.au